We’re really sorry to hear that you’ve received an item that’s not in perfect condition. So that we can get this fixed for you please Email Us within 30 days of receiving your order.

To help us get this fixed for you ASAP, when you first contact us please include the following information;

(The product name and code can be found on your order confirmation email).

If you contact us via the 'Contact Us' form please have an image of the faulty item ready for when you receive a reply as you won’t be able to attach the image on the form just yet.

Please note, we cannot offer refunds on cosmetics, pierced jewellery and fashion facemasks or on swimwear if the hygiene seal is not in place or has been broken. Bedlinen, mattresses, toppers and pillows must be unused and in original packaging.

This does not affect your statutory rights.

We will get this fixed for you ASAP just Email Us. When you message, please include the following information:

You won’t be able to attach an image of the incorrect item just yet but make sure you have one ready for when you receive a reply from us. Please wait until you’ve spoken to our Customer Care team before you return anything to us so we can make sure we get the correct item to you as quickly as possible.

We are a very fast paced fashion retailer and keeping up with latest trends is our bag. This sometimes means our best selling items can go out of stock and we don’t usually plan on bringing them back in. Why not take a look at our New In section to see if something catches your eye.

Our customer service team won't know if a product is coming back in or not.